1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Venvadi store credit.
2. Do you offer free shipping?
✅ Yes! Enjoy free standard shipping worldwide on all orders with no minimum purchase required.
3. How long does delivery take?
Delivery times vary by location:
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UK & Europe: 5-10 business days
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USA & Canada: 7-14 business days
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Other regions: 10-21 business days
You’ll receive a tracking number once your order ships.
4. What is your return policy?
We offer a 20-day return window. Items must be unworn, unwashed, with tags attached, and in original packaging.
5. How do I initiate a return?
Email returns@venvadi.shop with your order number and item details. We’ll provide a return label (free for US customers).
6. Can I exchange an item?
Yes! Exchanges are available for size/color changes (subject to stock). Contact us within 20 days of delivery.
7. Do you offer plus sizes?
Absolutely! Our women’s tops go up to 5XL, and men’s sizes include extended fits for comfort.
8. Are your jewelry materials hypoallergenic?
Yes! We use sterling silver, surgical steel, and nickel-free metals to minimize skin irritation.
9. What if my item arrives damaged?
Contact us within 7 days at support@venvadi.shop for a free replacement or refund.
10. How can I track my order?
Check your email for a tracking link once your order ships. You can also log in to your Venvadi account for updates.
Still have questions?
📧 Email: support@venvadi.shop